Cordial Resort Holiday Reviews

Please find below a copy of a letter I sent to Cordial Mogan Valle earlier today.......

Hi to all at Cordial Mogan Valle,

I hope you are all keeping well.

I don’t very often do this, but I just had to let you know of my experiences at Cordial Mogan Valle.

I just want to thank you for the way you made us all so welcome and relaxed during our recent stay with you from Sept 8th to Sept 22nd.

This was our second visit to yourselves, last year we came as a party of 5, this year we were a party of 8, and none of us can get over, or believe just what great holidays they have been. The surroundings are beautiful, Puerto de Mogan itself is such a pretty place and so relaxed, with a wonderful beach and array of restaurants too.

But Cordial Mogan Valle is an outstanding hub for any trip to Gran Canaria. The level of facilities is good, the apartments are great too, both years we have booked 2 bedroom superior apartments, and they were great. The size of the apartments is exceptional, the rooms all being very spacious with all of the necessary items required for a comfortable stay. The size of and equipment of the balcony in each apartment is a great bonus too, spacious enough to sunbathe, eat, socialise or just watch the day go by.

The highest praise and commendation has to be saved for your customer service, the level of not only professionalism of your staff on reception, but also the way they take an interest in the guests, they listen and they care about any request made of them.

To illustrate, I came to Cordial Mogan Valle with a serious back injury, which I am waiting to have fixed in hospital, which made my holiday this year rather painful and uncomfortable. However, I rented a disability scooter for the 2 weeks, your staff were more than happy to allow me to leave the scooter in reception at night and to charge it using the plug in reception.

On another occasion a taxi arrived for us which was too small to take the scooter for our trip to Puerto Rico, however one of your kind staff offered us the use of a wheelchair so that we could still make our trip as planned and enjoy our meal together. Outstanding service that I will not forget.

During our stay it was my birthday, for which I kindly received a bottle of wine and a free cocktail, a lovely touch.

We were all very impressed at the speed in which you resolve any problems too, such as the fridge that was not working properly, or the main door that would not close correctly. The fridge was replaced within minutes of our request and on another occasion we were quickly moved to another room when the door could not be fixed immediately. Believe me, we have stayed in far more expensive accommodation in Europe where the customer service and care does not come anywhere near the standards at Cordial Mogan Valle.

Without any doubt, we will continue returning to your Hotel, yes it offers everything we need for a comfortable stay on your beautiful island, but most of all it offers standards of customer service from all of your staff, reception staff, maintenance workers, bar staff, pool staff and cleaners that we cannot compare to anywhere else we have stayed for a holiday.

I hope this message is relayed to the owners of Be Cordial, as they need to know just what a fantastic job you are doing, and how the manner of their staff at Cordial Mogan Valle are affecting so positively the quality of holidays your customers are experiencing at your hotel.

Finally, just a big thank you to you all for making our family holidays so special and be assured that we intend to keep coming back, in fact we’ll see you next September.

Until then, thank you for all that you do.

Kind Regards

Peter Young & Family

Stayed at our usual sandy golf bungalows.the staff at this resort can't do enough to ensure your holiday is very enjoyable from start to finish. The weather has been tremendous hope to return soon

Brilliant hotel very friendly excellence service will be staying again 5-5

Brilliant hotel very friendly excellence service will be staying again 5-5

Great place. We have visited with friends at least 8 times and were sad that March 2021 was cancelled. See you in November.

Early December 2019. 2nd visit in a year. Clean environment lovely gardens in safe secure resort. Staff helpful and curtious. Great place to unwind,relax and chill after a busy year. We found plenty to see and explore both within the resort and also down at the beach or marina. Colourful little streets to minder down. one of our party Required a gluten free diet. The hotel were most accommodating providing gluten free bread, rolls and pastries to accompany the many gluten free options in the main restaurant. Left feeling totally relaxed and ready for the Christmas festivities at home. We will certainly return.

This has been our 4th visit to Cordial Playa de Mogan.From arrival to departure it was 1st class.My sister had been in June and left her new GHD straighteners but was unsure of phonecall received from hotel that she didnt want yo pursue.I gave them her details and room number and they said they would check if they had them. She didnt hold out much hope but imagine her delight when they still had thrm and I took them home to her..amazing! We were also treated to a gift as we were celebrating our 30th anniversary, Champagne and visit to the Spa. Wonderful! The room was spacious, clean with a terrace and had maid service every day.The food offered various choices and had no bother finding something we liked every day as we booked half board. We enjoyed the cocktails in offer..maybe too much as the night drew in lol! Its so relaxing, welcoming and nothing too much bother from sll staff as do friendly and professional.We wouldnt stay anywhere else! Well done Team Playa dd Mogan.Full marks from us and a big Thankyou!

Visited for a week with my adult daughter and we thoroughly enjoyed our stay. The rooms had a lovely balcony with a view of the pool, the welcoming was excellent , the food was good with plenty of choice, frequent replenishment of the buffet and highly efficient and friendly staff.

The bar area is delightful and the landscaping is very tasteful. We particularly liked the mixed of nationalities and ages with a very good balance from young to old and a lot in between !

My only complaint was that the additional cost of the tennis at €12 a game seemed a bit steep and equipment was on top of that . Otherwise very good value for money .

The food. The location. The ambience. The tranquillity. The complete relaxation. The flora. The pools. The amazing facilities. The privacy. The security. The family friendly atmosphere. The couple friendly atmosphere. The young and old friendly atmosphere. The the very knowledgeable reception. But mostly the the unbelievablyfriendly staff. Cant wait to go back. Love it.

Ps please extend the bar hours in the lobby if only for those who've been travelling most of the day and arrive late into the night exhausted and all they want is a relaxing cocktail or similar to unwind before retiring.

Not the first visit to this hotel but one of the best holidays with the family for a long time. Hotel is still fantastic

Love this place. Nice and quiet and beautiful gardens. Room and facilities are fairly basic but fine. Staff helpful. Been many times and I will be back.

This is the second time that we went to the Cordial Mogan Playa on the recommendation of my parents who have been there 3 or 4 times! Once again is was a 100% success. In this hotel everything is perfect and the staff is delightful

Eighth visit to this hotel. Excellent staff . Beautiful gardens . Great Location

Could not fault anything and would book again with Cordial

holidays as the booking process and customer service was excellent.

A stunning hotel, in quite simply the nicest grounds I have seen outside of the Caribbean - if wandering round surrounded by beautiful planting and sympathetic styling is your 'thing' you will love it here. It's so far removed from the normal glass & chrome bland hotels that dominate holiday destinations, really soothing to the senses.

Our junior suite was a great size and the bathroom was large and well equipped. Room cleaned and towels changed twice a day! How fantastic, and it was spotlessly clean.

We had breakfast lunch each day in lovely relaxed surroundings and with so much choice I never ate the same thing twice. Amazing food considering it was a buffet (and when I say 'buffet' think Cava & caviar at breakfast, and fresh salads at lunch ...)

Loved it so much I'm about to book a return, and I have never been back to the same hotel - or even location - in 20 years.

What can I say. Came across these newly refurbished Bungalows earlier this year. My ratings says it all.

We came home and immediately changed Septembers accommodation to these Bungalows. We have also booked here for April too